Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team email@example.com
In such cases, the order will be cancelled and the money will be refunded to you within 5-7 business days after the cancellation request.
Cancellation post shipment:
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our team on firstname.lastname@example.org
- In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
- Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 5-7 business days.
How will I get refunded for the cancelled orders and how long will this process take?
- In case of cancellation before shipment, we process the refund within 5-7 business days after receiving the cancellation request.
- In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified by our warehouse.
For payments done through credit/debit cards or net banking:
The refund will be processed to the same account from which the payment was made within 5-7 business days of us receiving the products. It may take 2-3 additional business days for the amount to reflect in your bank account.
What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
Categories not eligible for Cancellation:
- Customized products (eg: nail paint combo, etc.) cannot be returned since they are available during select promotions and ordered on demand.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. For any clarification, please feel free to contact our customer care.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 24 hours of receiving the order:
- Step 1: Contact our team via email email@example.com within 24 hours of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.